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Employer/Company Name: AlphaVets Environmental and Cleaning Service
Type of Business:Environmental and Cleaning Service Job Location: Chandler, Arizona
Position Title: Customer Service Rep Number of Openings: 2
Experience/Skills required (mon/yrs): 0/0 Number of Hours per Week: 20
The position is: X Permanent Part time to start then employee will be moved to full time
Education/Training Requirements
(Diploma,GED,Cerification: High School diploma of GED)
Description of Job Duties/Responsibilities (work performed, equipment, etc.): Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Place bids on jobs, do research for potential customers, and fill out application for new jobs.
· Minimum Qualifications:
· Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
· English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
· Spanish Language - Knowledge of the structure and content of the Spanish language including the meaning and spelling of words, rules of composition, and grammar
· Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
· Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
· Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
· Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills:Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Speaking - Talking to others to convey information effectively.Monitoring - Monitoring/Assessing performance of you, other individuals, or organizations to make improvements or take corrective action.Time Management - Managing one's own time and the time of others.
Abilities:Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.
Occupation Specific Tasks: Check to ensure that appropriate changes were made to resolve customers' problems.Compare disputed services pictures video, and with original requisitions and information from invoices, and prepare invoices for finish services.Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Determine charges for services requested, collect deposits or payments, or arrange for billing.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.Order tests that could determine the causes of product malfunctions.Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.Refer unresolved customer grievances to designated departments for further investigation.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.Review insurance policy terms to determine whether a particular loss is covered by insurance.Solicit sale of new or additional services or products.
Generalized Work Activities:Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Detailed Work Activities: calculate rates for organization's products or servicescollect deposit or paymentcollect overdue billsconduct training for personneldetect discrepancies on records or reportsexamine financial documents to verify issueexamine products or work to verify conformance to specificationsfill out business or government formsinterview customersmaintain records, reports, or filesmaintain telephone logsmake decisionsobtain information from individualsprepare recommendations based upon researchprepare reportsprovide customer serviceresolve customer or public complaintssell products or servicestake messagestype letters or correspondenceuse computers to enter, access or retrieve datause knowledge of investigation techniquesuse knowledge of written communication in sales workuse telephone communication techniqueswrite business correspondenceDesktop computers Laptop computer
first position (M-T) 5am -10am-Second position (F-S) 9am-4pm
Salary/Salary Range $7.25 - $21.25 No Health and Dental Benefits Available
Equal Opportunity Employer/Program
Under the Americans with Disabilities Act, AlphaVets Environmental and Cleaning Service must make a reasonable accommodation to allow a person with a disability to take part in a program, services, or activity. For example, this means that if necessary, a wheelchair accessible location, or enlarged print materials. It also means that the AlphaVets Environmental and Cleaning Service will take any other reasonable action that allows you to take part in and understand a program or activity, including making reasonable changes to an activity. If you believe that you will not be able to understand or take part in a program or activity because of your disability, please let us know your disability needs in advance if at all possible. Please contact ncl-alphavets@qwestoffice.net.
